Q. Why don’t you offer free shipping like other sites?

A. TNT and Vicfast are not free! We asked them; they said NO! Obviously the
cost of shipping is included in the price of the furniture on other sites.
The Porch has a lot of loyal customers in our immediate area who purchase
furniture at our outlet showroom or are in our delivery range.
Understandably, we do not charge them inflated 'free shipping' prices. Our
furniture prices are what they are and the shipping costs are what they are.

Q. What is your furniture made of?

A. All of our furniture is made from plantation timber from Australia, New
Zealand and Indonesia. Softwood (pine) and hardwoods (Shorea, Kwila) all
have their strengths and weaknesses. Each furniture item purchased comes
with care instructions to ensure you get many years out of them.

Q. How do I keep the furniture clean?

A. Usually just spraying them with water will remove any dust, dirt or
pollen that has accumulated. Pressure washing is the best solution for
stubborn dirt or mildew, or for spring cleaning, but be sure to spread out
the stream of water – too sharp a spray may “feather” the surface of the
timber or blast off the paint.

Q. What type of hardware do you use?

A. All of our fasteners are made of stainless steel.

Q. Do you sell cushions?

A. Since our furniture is ergonomically designed, we do not believe cushions
are necessary so we don't sell them. We also believe they hide the appeal of
the furniture, which is what draws people in most. However, we can assist
you if you prefer to have cushions. Simply let us know at the time of
purchase and we'll see what we can do.

Q. Where are you able to deliver assembled furniture?

A. Generally speaking, anywhere in the metropolitan Melbourne area. Other
special arrangements have been made in the past (in country Victoria and
interstate) so please call if you have any questions as to whether or not we
would be able to deliver to you.

We can delivered flat-packed furniture anywhere in Australia.

Q. What are you recommendations for winter storage?

A. So long as you regularly maintain your furniture according to the finish
applied, there is no need to do anything else. Australia has one of the
highest UV ratings in the world and can cause surface checking (cracks) if
unprotected in full weather. This happens to varying degree in all timbers
and is why we recommend painting or staining the furniture.

Q. Can the oiled furniture be painted?

A. Yes, provided you prepare the furniture by following the easy steps we
provide with the purchase of every chair and accessory.

Is furniture delivered assembled or unassembled?

We are able to deliver our furniture pre-assembled or flat packed. Pick up from Kallista, Victoria is also available. If delivery is outside the Melbourne metro area the furniture typically arrives flat-packed to keep the delivery costs to a minimum.

Can you accomodate special requests?

We are able to accommodate special requests. For example, custom color painting of your furniture is available. Or if you are looking for a particular product we can search our suppliers for that item.

If you have a special request then let us know by using our enquiry form.

How much does it cost to deliver?

The cost of delivery is dependent on where your delivery address is.

To calculate transport charges enquire online now  or phone us on (03) 9755 2112 with the details of what you would like to purchase and your postcode.